Terms and conditions

Your receipt of services by Sweet Talk including your attendance at Sweet Talk events is governed by these terms and conditions. By signing up to attend a Sweet Talk event, you agree to be bound by and abide by these terms and conditions.

Refunds

Please understand that planning a Sweet Talk event is a highly customised, time-consuming process. We do our very best to ensure that each guest is placed at the most suitable event. A cancellation at any time can be a real setback to the process. Your place cannot be reserved or confirmed until payment has been received.

If you have pre-paid and/or paid and booked into an event but do not attend, you are not eligible for a refund under any circumstances (except to the extent that your consumer guarantee rights, which are described later in these terms, entitle you to a refund). If you notify our Customer Service team prior to 7 days of the event that you're unable to attend, we will happily offer you a credit to attend another event.

The sole recourse in the event of dissatisfaction with a Sweet Talk event is to attend another Sweet Talk event at half the advertised cost, unless your consumer guarantee rights entitle you to anything more than that. The customer service and events team at ST work hard to ensure that every event has an equal number of men and women. However, some people fail to attend an event even though they have accepted an invitation and paid. Should a significant difference in numbers adversely affect your experience at a speed dating event, or should you meet fewer than 5 people, we will happily book you into another event at half price. Please note that mere dissatisfaction with the people you meet at an event does not entitle you to attend an event at half price.

This may sound rigid, however each event requires a lot of time and effort, and due to the nature of live events there are sometimes factors beyond our control, including but not limited to a lower uptake from one or both sexes, a double booking at a venue, and so on.

Cancellations/postponements

We recognize that our guests look forward to attending our events and that postponing an event can be extremely frustrating. Please be assured that we make every effort to ensure that all events proceed as planned and only cancel an event when we are confident that the experience for our guests would not be up to the normal high standard. Speed dating relies on there being an approximately equal number of men and women and if there is a significant difference in the number of men and women, or there just aren't enough people overall, then we prefer to choose the lesser of two evils and postpone the event.

If we are not able to fill an event we will reschedule the event or provide you the option of attending an alternate event. You will be notified of the new date by email (and SMS where available) the day before the original event (unless we have an unusually large number of people cancelling on the day of the event in which case we will notify you on the day). If this new date is not convenient you will be offered the opportunity to wait for the next suitable event.

No shows at events

If you do not show up for a date once you have confirmed that you will attend, your registration fee is forfeit. As mentioned above, however, if you provide us with at least seven days notice we will be able to move you into another event.

People that fail to show up once they have confirmed are also degrading the experience for the other guests. If you know you're not going to be there, please let us know as soon as you can, out of consideration for the other guests. As previously mentioned, speed dating relies on there being approximately an equal number of men and women for the best experience possible.

Disclaimer

Sweet Talk holds no responsibility for the outcome of any relationship that may or may not arise between you and another person that you might meet through a Sweet Talk event. Sweet Talk takes no responsibility for the activities of participants, nor of participants at consequential meetings. You agree not to initiate any claim against Sweet Talk resulting from either social or dating activities and agree to hold Sweet Talk free from any liability, except to the extent that the liability was caused by Sweet Talk being negligent or fraudulent, engaging in wilful misconduct, acting unlawfully, or failing to comply with any applicable consumer guarantees.

Removal from events

Sweet Talk reserves the right to remove from any event any individual who has not conducted themselves in a proper manner or who we have received complaints about during the event.

Changes

Sweet Talk may update or change any of these terms and conditions at any time if the change will not have a material adverse effect on you or your rights.

Otherwise, Sweet Talk may change any of these terms and conditions by giving notice to you. This means that if you book into any Sweet Talk events after having been given notice of a change, then the updated terms will apply. However, the updated terms will not apply to any event for which you have booked prior to being given notice of the change, unless we give you an opportunity to cancel your attendance and receive a full refund on that event.

Sweet Talk reserves the right to alter any aspect of its services including but not limited to venue, theme, start time and pricing, at any time without prior notice. However, we will not materially alter any aspect of an event for which you have already booked, without giving you notice of the change and giving you an opportunity to book into a different event instead of the original event.

We may assign or novate any or all of our rights and obligations under these terms and conditions (and any contract formed between us and you on these terms and conditions) to any of our related bodies corporate, by giving notice to you. We may do this in the event that we and the companies that are related to us decide to change the legal structure of our business. If we do so, either we or the assignee (or both of us) will continue to be bound by these terms and conditions (except to the extent that the terms conditions are changed in accordance with the above paragraphs). You agree to do anything that we reasonably request to give effect to any assignment or novation.

Your consumer guarantee rights

Consumer legislation in the jurisdiction of your residence may give you certain rights and remedies that cannot be excluded, restricted or modified by agreement, such as certain consumer guarantee rights, certain cancellation rights, the imposition of some types of liability on us, or certain implied warranties that we give you (collectively, the “Mandatory Rights”). Nothing in these terms and conditions are intended to, or shall operate to, restrict or modify the application of any Mandatory Rights where to do so would contravene that legislation or cause any of these terms and conditions (or all of them) to be void. If any terms or conditions contravene such legislation, or if the Mandatory Rights would necessarily by their operation cause any terms or conditions to be void or unenforceable, the parties agree that such terms and conditions shall either (a) be interpreted to the maximum extent that would not conflict with the Mandatory Rights or to the maximum extent permitted by such legislation, or (b) if the foregoing is not practical, be severed from this Agreement without affecting any remaining terms or conditions.

Pricing

The cost to attend each event is specified on the Sweet Talk web site and Facebook page. However, prices for an event can change at any time without prior notice up until the time that you have paid to attend that event. The price will be displayed on the payment page prior to entering credit card details.

Media events

From time to time FM host events for the media which are filmed, audio recorded or photographed. Email invitations and registration pages for these events will always specify that the event is a media event. By accepting an invitation to a media event you provide permission to both FM and the media in question to use the material. The footage, images and audio may appear in printed publications, on television or radio, in member newsletters, and on our website. The media footage, images, audio remain the property of either FM and/or the media and may be used at any time.

Photographs at events

Sweet Talk often takes photographs for publicity purposes. These images may appear in our printed publications and on our website. Images of participants will be used unless you specified this when signing up.

Privacy

The privacy policy available on this website forms part of these terms and conditions.

The Terms and Conditions are current as at January 1, 2015. It may be reviewed and updated from time to time and any changes will be published here.

WE RESERVE THE RIGHT TO AMEND THESE TERMS AND ANY DOCUMENT REFERRED TO AT ANY TIME. YOU ARE EXPECTED TO CHECK THIS PAGE AND ITS LINKED PAGES FROM TIME TO TIME TO TAKE NOTICE OF ANY CHANGES WE MAKE AS THEY ARE BINDING ON YOU. SOME OF THE PROVISIONS CONTAINED IN THESE TERMS OF USE MAY ALSO BE SUPERSEDED BY PROVISIONS OR NOTICES PUBLISHED ELSEWHERE ON OUR SITE

Privacy Policy

Privacy is of utmost importance to Sweet Talk and we comply with applicable data protection laws when handling your personal information. This privacy policy describes the information collected by at its Sweet Talk. Personal information refers to any personally identifiable information about you but does not include aggregate information that does not identify you specifically. We do not knowingly solicit personal information from or to market to persons under the age of majority in the jurisdictions which we offer our dating services.

What information is collected?

When you register with Sweet Talk, we may collect your name and contact details (such as an email address and telephone number), date of birth, home town and your gender and sexual preference and any other information which you may voluntarily provide to us. When signing up for an event using a credit card, you will be asked to provide additional financial information such as your credit card number, expiration date and billing address. We use encryption technology to protect your credit card information while in transit, via the Internet, to our servers. We may also collect information about you when you complete our MatchCard forms after events.. If you do not provide us with all the information we request we may not be able to match you or otherwise deliver our services to you.

How is the information used?

We use your information for the following purposes:

to respond to and deliver your requests for products, services or information;
to send you messages informing you about your scheduled upcoming events;
to improve products and services and better understand your nee
to improve our websites and offerings based on the information and feedback we receive from you;
to increase your awareness of Sweet Talk services;
to provide your contact information to individuals with whom there is a mutual match;
to include you in advertising, marketing or promotional campaigns and to inform you of offers for products, services or events that we believe are of interest to you and which are offered by Sweet Talk, its affiliates, related companies and partners;

We will seek your consent before using personal information for any purpose beyond the scope of your original consent. We may obtain your consent to our collection, use and disclosure of your personal information either expressly, for stated purposes, or impliedly when the purposes are indicated by the relevant circumstances. By providing us with personal information, you consent to the collection, use and disclosure of information relating to providing our services, managing our relationship with you, administering our business and as permitted or required by law, in accordance with this privacy policy.

You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note, however, that withdrawing consent may affect our ability to serve you and maintain our relationship. If you no longer wish to receive commercial communications from us in accordance with this privacy policy, including by email, telephone and SMS message, you may contact our Privacy Officer at any of the addresses set out below under “Privacy Officer”.

With whom is the information shared?

We keep all your personal information confidential. We pass on your first name and a contact telephone number to the person/people you indicate on your Matchcard.

Collection by third parties

Our websites contain links to other websites (https://www.facebook.com/fansofface2face). Please note that when you click on one of these links, you are 'clicking' to another website and may be providing information to a website that Sweet Talk does not own or control. Information collected by those websites, and any other information which is not collected by or on behalf of Sweet Talk (for example, by an event location’s bar or host staff, or by an event co-sponsor) is not governed by this Privacy Policy. We are not responsible for the privacy practices of these other websites or third parties and we encourage you to read the privacy statements of these websites and third parties, as their privacy practices may differ from ours.

Security and storage

Your personal information, including any information collected in the database of the Sweet Talk websites is to be stored at secure locations in France.

We retain your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified and consented to by you, and for an appropriate time thereafter.

Updating information

Since we may use your information to provide services to you, it is important that the information be accurate and up to date. Please inform us if any of your information changes so that we can make any necessary changes.

How do I make inquiries about my personal information?

You may ask for access to any information that we hold about you and request that it be updated. You also may ask how we collected the information, how we are using it, and to whom we have disclosed it. Your request for access must be in writing, and should be sent to our Privacy Officer at the addresses listed below.

In certain circumstances we may be unable to provide access to some or all of the information that we hold about you. If we are unable or not permitted by law to provide you with access, we will provide you with an explanation and indicate further steps which are available to you.

Changes to this Privacy Policy

This privacy policy is current as at January 1, 2015. It may be reviewed and updated from time to time and any changes will be published here.

Terms and conditions

Your receipt of services by Sweet Talk including your attendance at Sweet Talk events is governed by these terms and conditions. By signing up to attend a Sweet Talk event, you agree to be bound by and abide by these terms and conditions.

Refunds

This may sound rigid, however each event requires a lot of time and effort, and due to the nature of live events there are sometimes factors beyond our control, including but not limited to a lower uptake from one or both sexes, a double booking at a venue, and so on.

Cancellations/postponements

No shows at events

If you do not show up for a date once you have confirmed that you will attend, your registration fee is forfeit. As mentioned above, however, if you provide us with at least seven days notice we will be able to move you into another event.

Disclaimer

Removal from events

Sweet Talk reserves the right to remove from any event any individual who has not conducted themselves in a proper manner or who we have received complaints about during the event.

Changes

Sweet Talk may update or change any of these terms and conditions at any time if the change will not have a material adverse effect on you or your rights.

Your consumer guarantee rights

Pricing

Media events

Photographs at events

Sweet Talk often takes photographs for publicity purposes. These images may appear in our printed publications and on our website. Images of participants will be used unless you specified this when signing up.

Privacy

The privacy policy available on this website forms part of these terms and conditions.

The Terms and Conditions are current as at January 1, 2015. It may be reviewed and updated from time to time and any changes will be published here.

Privacy Policy

What information is collected?

How is the information used?

We use your information for the following purposes:

to respond to and deliver your requests for products, services or information;

to send you messages informing you about your scheduled upcoming events;

to improve products and services and better understand your nee

to improve our websites and offerings based on the information and feedback we receive from you;

to increase your awareness of Sweet Talk services;

to provide your contact information to individuals with whom there is a mutual match;

to include you in advertising, marketing or promotional campaigns and to inform you of offers for products, services or events that we believe are of interest to you and which are offered by Sweet Talk, its affiliates, related companies and partners;

With whom is the information shared?

We keep all your personal information confidential. We pass on your first name and a contact telephone number to the person/people you indicate on your Matchcard.

Collection by third parties

Security and storage

Your personal information, including any information collected in the database of the Sweet Talk websites is to be stored at secure locations in France.

We retain your personal information as long as is required for the purposes identified when you provided the personal information and for any new purposes identified and consented to by you, and for an appropriate time thereafter.

Updating information

Since we may use your information to provide services to you, it is important that the information be accurate and up to date. Please inform us if any of your information changes so that we can make any necessary changes.

How do I make inquiries about my personal information?

In certain circumstances we may be unable to provide access to some or all of the information that we hold about you. If we are unable or not permitted by law to provide you with access, we will provide you with an explanation and indicate further steps which are available to you.

Changes to this Privacy Policy

This privacy policy is current as at January 1, 2015. It may be reviewed and updated from time to time and any changes will be published here.